Service Rules

Appointment and Work Management:

1. Book your appointment online to expedite the process. Having your information on file will streamline the service.
2. Upon dropping off your bike, we will provide an on-the-spot quote or send you a proposal via email or phone.
3. Upon approval of the quote, we will give you an estimated completion date.
4. If additional work or parts are needed, we will seek your approval before proceeding.
5. Upon completion of the repair, we will notify you via text, email, or phone for pickup.
6. After 2 days of notification, a reminder will be sent, allowing an additional 48 hours for pickup. Beyond this, a $5/day parking fee applies. This helps us manage space efficiently.

Abandoned Items:

1. Storage fees of $5 per day will apply until the scheduled pick-up date, with a grace period of 2 days after the second notification, unless a later pickup date was prearranged with the customer.
2. If an item remains unclaimed for 15 days after the initial notification, we will send a second notice.
3. Failure to pick up within 30 days from the second notice will result in item disposal.
4. After the 30-day period, we may choose to sell, donate, recycle, or dispose of the item.

Warranty:

1. All repairs are warrantied for 6 months.
2. Our technicians stand behind their work and are committed to making things right through small adjustments or by re-executing the repair if needed.

Others:

• Kickstand: We cannot be held responsible for any scratches or damages on bikes, E-Bikes, and E-Scooters if they do not have a kickstand.
• Cleaning Fee: The clerk or technician may charge a cleaning fee to proceed with the repair, and we will seek your approval before doing so.
• Stripped Bolt Fee: If bolts are stripped, especially on scooters, additional work will be required and will be charged as our Stripped Bolt Fee. We will seek your approval before proceeding.
• Batteries: We reserve the right to refuse damaged batteries, chargers, or any other parts that could endanger our staff.

General Conditions for in Store Repair & Sale

General

These general conditions (the “General Conditions·) apply to any sale of products (the “Products”) and of services, interventions, repairs (the ·services”) carried out by Repair And Run
Any order for a Product or Service {the “Order”) is subject to:
Upon the Customer’s acceptance of these General Conditions, or,
To the repair agreement (often verbal), or estimate, or the intervention receipt sheet following the coverage of an intervention by Repair And Run. or,
Has a document listing the services to be performed on the date of coverage by Repair And Run. Each of the parties accepts that an electronic system can be used for placing, receiving and proof of the Order and waives the right to oppose to the other party, in particular in the event of a dispute, the fact that the information concerned has been obtained and/ or stored under electronic form and without signature.

Quote

The Customer will be able to obtain free of charge, including by telephone, a quote for the Services to be carried out on his bicycle, scooters or other Electric mobility devices. Repair And Aun will not be bound by this estimate in the event of error or omission, in particular by the Customer on the characteristics or condition of his vehicle.

Prices & tariffs

Unless otherwise agreed, the prices are established on the basis of the Repair And Run prices in force on the date of the performance of the Service. If it appears during the intervention that additional services are necessary, Repair And Run will inform the Customer thereof prior to their completion. It will be the same if the announced intervention time must be modified because the cycle presents particularities.
The Products and Services are payable in cash, upon delivery of the Products or the resumption of the cycle by the Customer. A deposit is systematically requested upstream of the order for the spare parts necessary for carrying out the repair. The Customer may only take back his vehicle after full payment of all sums due to Repair And Run in principal and accessories, subject in particular to the provisions of Article 2 of these General Conditions.
Any failure to pay at the time of the recovery will automatically lead to the non-delivery of the return cycle, without prior notice and without prejudice to any damages, until the invoice has been fully paid.

Conditions of execution

Repair And Run reserves the right to refuse the performance of any Service if it cannot be performed in accordance with the rules of the art.
Repair And Run declines all responsibility in the event of loss. damages or theft of objects found with the cycle, with the exclusion of equipment and accessories incorporated in the cycle.

Complaints

It is the Customer’s responsibility to check the conformity of the Services provided before resuming their cycle in the Repair And Run Shop-Workshop or before the departure of the roaming intervention team. Complaints relating to any apparent degradation will no longer be admissible after the cycle has been returned to the Customer.
Any complaint relating to a Service or a Product must be made to Repair And Run by email, at the following address: info@repairandrun.com

Risk & cycle recovery

The transfer of risk occurs when the cycle is handed over. Unless otherwise agreed, the cycle must be resumed at the end of the repair and or at the latest when the Boutique- Workshop Repair And Run closes. Failing this, Repair And Run could store the cycle outside at the Customer’s risk {a possibility of guarding is however offered in our price}. The transfer of risks is then deemed to have taken place at the closing time of the Repair And Run Boutique-Workshop, on the agreed day, Repair And Run will not incur any responsibility in the event of theft or any damage suffered.

Guarantee & responsibilities

Under penalty of inadmissibility, the implementation of the repair guarantees presupposes the presentation of the invoice or the receipt and intervention sheet for the cycle.
In accordance with the provisions of articles L.211-4 et seq. Of the Consumer Code and 1641 et seq. Of the Civil Code, Repair And Run guarantees, for its consumer customers, the non-conformity and hidden defects of the Products sold.
In all cases where the guarantee is triggered as well as in the event of unavailability of the Product necessary for the performance of the Service, the Repair And Run guarantee will be limited to the sole reimbursement of the Service initially performed.
In the event of damage resulting from the Repair And Run intervention. the repair of the damage suffered by the Customer will be limited to the replacement of products damaged – taking account of obsolescence – due to the defective Service.

IT & freedom law

Information relating to the Customer will be processed for the purposes of managing the sales or services provided to them. They are intended for this purpose for Repair And Run, their service providers located in and outside the European Union and, where applicable, the insurers who are partners of Repair And Run. ln order to improve the quality of service and facilitate support, calls with Repair And Run advisers or Repair And Run partners can be registered. Subject to the Client’s agreement or, as the case may be, in the absence of opposition on his part, Repair And Run or its partners may offer the Client offers or suggest that he participate in surveys. In accordance with the amended law
“lnformatique & Ubertes” of January 6, 1978, the Customer can request to access, rectify or delete information concerning him, or oppose receiving offers from Repair And Run to the Consumer Service.

Attribution of jurisdiction

In the absence of an amicable resolution, any dispute will be attributed exclusively to the Paris Commercial Court. If the Client is an individual/ consumer not acting in the context of a professional activity. the legal rules of competence apply.

Privacy Policy

Your privacy is important to us. It is Repair and Run 's policy to respect your privacy regarding any information we may collect from you across our website, www.repairandrun.ca, and other sites we own and operate.

Information We Collect

We only collect information about you if we have a reason to do so. For example, we may collect your name and email address if you subscribe to our newsletter or make an inquiry through our contact form. We do not collect any sensitive personal information without your consent.

How We Use Your Information

We may use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you to provide updates and other information relating to the website

Third-Party Access to Information

We may share your information with third parties only in the ways that are described in this privacy policy. We do not sell, rent, or lease your personal information to third parties.

Security

We value your trust in providing us with your personal information. Thus, we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us

If you have any questions or suggestions about our privacy policy, do not hesitate to contact us.